Refund policy and terms of service

Online Orders Returns and Exchanges

We want all our brides to be completely happy with their decision and love their purchases. With this in mind, we have formulated our returns policy to ensure our customers are completely satisfied.

As soon as your order is received, please make sure to check each item thoroughly immediately upon receiving your order. If there are any issues or concerns, please notify us straight away.

Made To Order – wedding dresses

This is a gown that is not in stock and being made for you in a standard size.

As your gown is made especially for you to your nearest standard dress size, we are unable to offer returns or exchanges.
After 48 hours you will be unable to cancel your order without incurring 30% costs, as your gown will have gone into production.
If you cancel your Made to Order Standard gown between 2 days and 12 weeks of purchasing, you will be charged a 30% fee of order. As your gown will go into production 48 hours from purchase. No cancellations or refunds are possible after 12 weeks from the purchase date / dress being shipped.

In the unlikely event of a manufacturing fault, please get in touch with our Customer Experience team georgina@leahsdesigns.com.au within 7 days of receiving your order. Please provide updated measurements and images for our production team before the gown is returned.

Ready To Wear gowns

These are gowns that are in stock and ready to send.

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.
Once your return has been confirmed, we must receive your item within 14 days if located in Australia.
Items must be returned in original condition (free of makeup, marks, odours and stains) and must not have been worn, altered or washed, with any tags remaining in place.
Return shipping costs will be the responsibility of the purchaser, along with any additional costs incurred.
In the unlikely event of manufacturing fault, please contact our customer experience team.

Online Sale item

All sales of sale items are final. We do not accept returns or refunds on online sale items.
Any alterations, cleaning, or repairs are to be made at your own expense.
Your online sale item will be dispatched within 7 days from the placement of your order. If available.

Accessories

Including Veils, Jewellery (excluding earrings).
Exchanges, store credits, or refunds are accepted within 7 days of receiving your item, excluding earrings.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.
Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
Please contact our Customer Experience Team georgina@leahsdesigns.com.au to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia.
In the event of manufacturing fault, please contact our Customer Experience team.

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes, and refunds are only available after the items have passed quality control.
If for any reason your item does not pass QC, Customer Experience will contact you with your options. If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair, or refund, and we will return the item to you.
A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager after a thorough assessment of your item.
In the event of a manufacturing fault, return postage will be reimbursed by Perfection Bridal upon receipt and assessment of the Perfection Bridal item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
Perfection Bridal reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order and/or do not return the item upon request to our studio within 14 days if located in Australia.

Alterations

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team.
Within 7 days of receiving your gown our team of alteration specialists will assess your unique situation; we will require images of you wearing the gown and your current measurements. Your gown is made to a standard size, not your exact measurements.
Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit; such associated costs will be at your expense, so please factor this into your wedding dress budget.
If your measurements change from what was confirmed at your purchase date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations if you are not located near our Melbourne Showroom; however, we can offer advice, guidance, and alteration instructions should you choose to consult a third-party seamstress.
Perfection Bridal are not liable for any costs incurred or responsible for alterations completed by a third party.
Perfection Bridal does not take responsibility for any adjustments or alterations needed to be made on your gown unless a genuine manufacturing fault is determined.
In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Perfection Bridal, including shipping. If you decide not to send your dress back to Perfection Bridal for any reason, we will no longer be liable.

Please address returns to:

Perfection Bridal 
3/167 Princes Highway
Hallam,Victoria, 3803 Australia